Refund & Cancellation Policy
Last updated: October 3, 2026
30-day money-back guarantee
We want every family to love Kylie's Creatures Club. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and look up your order, or email us at kylie@kyliescreatures.com and we'll be glad to help.
Refunds are handled according to Paddle's Refund Policy, available at https://www.paddle.com/legal/refund-policy.
Cancelling your membership
You can cancel your subscription at any time from Parent Settings in the app, or by emailing us. When you cancel, your family keeps full Club access until the end of the current paid period — after that, your account simply returns to the free level. Your children's profiles, progress, and badges are always kept.
Questions?
Email kylie@kyliescreatures.com and we'll take care of you.